Refund policy

Returns and refunds

For change-of-mind returns, contact vantabagscontact@gmail.com within 4 calendar days of receiving your order. Include your order number and the item you wish to return. We will provide the return address and instructions by email. Please contact us before sending a return.

The customer pays the return shipping costs for change-of-mind returns. Items must be unused and in their original condition.

If your item is damaged, defective, incorrect, or has not arrived, contact us so we can arrange an appropriate remedy. The four-day change-of-mind window and customer-paid return shipping do not limit any mandatory rights or remedies you have under applicable law. Where a longer statutory withdrawal period applies, that period takes precedence.

Approved refunds are returned to the original payment method after the returned item has been inspected, subject to applicable legal deadlines.

Questions: vantabagscontact@gmail.com